Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Company and contact information
- Shipping and customs documentation
- Payment and billing information
- Communications with our team
2. How We Use Your Information
We use the information we collect to:
- Process customs clearance for your shipments
- Communicate with you about your account and services
- Process payments and send invoices
- Comply with legal and regulatory requirements
- Improve our services and customer experience
3. Information Sharing
We may share your information with:
- US Customs and Border Protection and other government agencies as required
- Shipping carriers and logistics partners
- Service providers who assist in our operations
- Legal authorities when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to sensitive data.
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Customs records are retained according to CBP requirements, typically for 5 years after the date of entry.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications